Multiple projects, one CMS
Torfaen County Borough Council (CBC) is a unitary council in South Wales serving a population of around 90,000 residents. With a strong mining heritage, it is now a borough with a distinct mixture of urban and rural areas.
Since 2004, the council has used the Contensis content management system (CMS) for an increasing number of projects. Contensis now runs the main council website, intranet, community portal, and many others.
Torfaen CBC’s websites received good reviews when they were launched. They were one of the first councils to deliver website content to other devices, with a selection of kiosks in council building foyers from 2005 onwards.
Reviewing the market
Torfaen’s main site had become outdated and cumbersome. The options for self-service were limited, and targeting content to individual users was difficult.
To get ready for the next cycle of web development, Torfaen engaged an independent digital agency to review the CMS options across the market. The agency’s report recommended that the council should continue their development on the Contensis platform. This was because Contensis had been continuously improved, and would provide all the capabilities needed by the most demanding projects.
Contensis also received approval as the most cost effective choice. Since many of the foundation tasks would be common to both the website and intranet, they decided to address both in the same project.