The growth of mobile devices is showing no sign of slowing down. Between 2010 and 2014, access to the Internet using a mobile phone more than doubled, from 24% to 58%. With people using their phones or tablets to find information online, it’s important that public sector organisations adapt and deliver content in a way that meets the needs of their users.
Lichfield District Council recently approached us to redesign their website. More than half of all visits to their site were made using mobile devices. They wanted their new site to be fully responsive so visitors could access it from anywhere, on any device.
Following an in-depth consultation process, our experienced professional services team created the new design in Contensis. The new site has now gone live. It gives the council’s residents an easy way to find information on essential services or report problems online.
Cllr Helen Fisher, cabinet member for communications & tourism at the council, explained: “We’ve worked hard to create a new website that is both stylish and simple to use. And, with more than 50 percent of visitors to our website accessing it from mobile devices – such as tablets and smartphones – it’s vital that it works well on these devices. Having designed it with this in mind, visitors can now easily find out about services and report problems, wherever they are. On top of improving the website, we also had to upgrade it, so as to comply with strict government security guidelines.”
The council are particularly impressed by our Contensis CMS. Many of our users are councils or public-sector organisations. We develop modules that allow them to customise Contensis to meet their changing needs. We also encourage collaboration between our community of users through regular user groups and conferences. This community includes a number of councils across the UK, including nearby Staffordshire County Council, which was recently awarded full marks in the 2015 Socitm Better Connected report.
“We chose this software because it’s flexible and will help us to move more of our services online in the future. We’re also pleased that by using the same software as some of our nearby councils, it could open up opportunities to work together in future to deliver online services,” continued Cllr Fisher.
Jon Maskrey, front-end web developer and technical consultant, Zengenti, said: "Our experience working with local government meant we were able to help Lichfield deliver what their users needed. They now have a website that is both appealing and functional. It's also great to welcome them into our Contensis user community. This gives them the opportunity to collaborate with other councils across the UK, to help drive improvement in digital public services."
You can read how other organisations use Contensis on our case study page.