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A designer carrying out a card sorting exercise.

Running a UX workshop

If you’re planning a web redesign and are already thinking about colours, fonts and images, stop. Before you get into all that pretty stuff, you need to make sure that your website is going to be built for the user. Why build for the user? You use websites all the time, so you probably know what they want, right? You may know everything there is to know about your company and services, but do you really know what users want? The problem is, if you don’t, you end up building a website that doesn’t...