Effective and efficient service
Staffordshire is one of the largest councils in England – stretching from the borders of Wolverhampton in the South to the Staffordshire Moorlands in the North. While much of the county is rural, most of the 800,000 people live in major urban centres including Stoke-on-Trent and Lichfield. Their challenge is to deliver services as effectively as possible across this wide region, within the constraints of a fiscally-tight future.
A new platform
Staffordshire County Council (SCC) set about an ambitious plan to redevelop their customer service processes. This included putting in place a new CMS, web development process, and a suite of new websites.
The council chose Contensis. They were impressed with our ability to work cooperatively with organisations. And, we were able to support their team on the project while pushing forward the overall plan on their behalf.
As well as making necessary organisational changes for the new customer service agenda, the council needed to replace an existing installation of Microsoft CMS2002. Though it had served them for some years, it was no longer serviceable.
Using Contensis Blueprint tools, we identified thousands of webpages and documents from the council’s old CMS, and transferred the content into a brand-new structure.